Guided Tours: Customers must adhere to the assigned guide throughout the tour. External guides cannot be added to the group after purchase. Security Measures: Heightened security may cause delays. Guests with pacemakers must present a certificate to bypass security screening. Tour Requirements: Provide first name and surname for all reservations. You should provide complete names to prevent potential refusal. Passport mandatory on the tour day. Suggestions: Moderate physical fitness is recommended. Wear comfortable shoes and bring sunscreen during summer. Bag Policy: Bulky bags, trolleys, and glass bottles are not allowed. No cloakroom facilities are available. Accessibility: The areas are not wheelchair accessible and may pose challenges for individuals with mobility issues.
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Hotel Pick-up instructions (only if option selected):
Be ready 45 minutes before departure in the hotel lobby (60 minutes for non-central hotels).
For info regarding service feasibility/coverage verification, ask the reception or contact our booking office.
If your hotel is not covered, please reach the meeting point on your own. Meeting point at Arch of Constantine (Piazza dell’Arco di Costantino), please look for the I Love Rome logo carried by our staff at least 15 minutes before the tour starts. Hotel drop-off is not included.
Identification: Please ensure you have valid ID/passport, as it will be mandatory to bring on the day of the tour. Otherwise, you might not be allowed to proceed.
Gray Line - I Love Rome office:
Via Cavour, 309 (6:30 AM – 6:30 PM 365 days)
[email protected]
0039 06 474 2501 (November to March, Monday to Saturday, 6:30 AM – 7:00 PM & Sunday 6:30 AM – 8:15 PM | April to October, every day, 6:30 AM – 9:00 PM)
0039 348 8112027 (WhatsApp only)