Frequently Asked Questions About Tours in Rome

What you need to know before taking the best tour in Rome with us.

Covid-19 prevention protocol FAQs, please click here.

Q: How can I review a Tour?

You can review us with your favorite social profile. Click here.

Q: I’m travelling with children, do they need to do a swab/covid test in order to join the tour?

According to the current policy, children under 12 years old are not required to do a covid test.

Q: Do I need to have the European vaccine certification or is the one from my country enough?

Non-EU citizens need to bring with them the green pass equivalent, namely the certification from your home country. For more details and informations about this important matter please visit our FAQ section dedicate to the covid-19 prevention protocol.

Q: I can’t see my hotel name on the hotel list, how can I know if you do provide pick up there?

We update our hotel list regularly in order to include the majority of them but if you can’t find your hotel name or if you are not sure about it please feel free to contact our team by email, writing to [email protected] or by phone +39 06 474 2501 and they’ll be glad to help you!

Q: How can I cancel/amend a booking?

You can easily cancel or amend your booking contacting our team by phone +39 06 474 2501 or by sending an email at [email protected]

Please note that cancellations and amendments can’t be done with less than 24 hours notice.

Q: Do I need to print the voucher?

It’s not necessary to print the voucher, you can show it to your staff on the day of your tour on your mobile device.

Q: Are there any discounts or special prices?

The rates that are displayed on our website correspond to the best available offer and already include the reduction for children/young people.

Q: I booked the Rome in One day tour, how do the transfers from our tour to another one work?

If you booked the Rome in One day tour with a meeting point option you must reach the meeting points by yourself. Once the first tour is finished you’ll have to meet our guide at the second meeting point for the final part of the tour.

Times and meeting places are written on your voucher, but if you have doubts about how to get there or any further questions please feel free to contact our Customer Care Team.

Q: How can I recognize the guide at the meeting point?

Our guides have pink flags with our Gray Line I Love Rome logo on it.

Q: Is the Dome included on the Vatican Museums, Sistine Chapel and St. Peter’s tour?

Our Vatican tours do not include the visit at the Dome, but you can easily buy the ticket on site.

Q: Is a visit to St. Peter’s Basilica included in the Vatican tours?

The internal partner-exclusive passageway that leads the Sistine Chapel to the Basilica is closed until further notice, as per Covid-19 safety and healthy measures by the Vatican State.
Our guides will provide an overall explanation from the square, therefore letting you visit it later and on a self-guided basis. Please contact our Customer Care Team if you wish to know more.

Q: Can I take pictures inside the Sistine Chapel?

No, pictures are not allowed inside the Sistine Chapel and inside the Vatican Museums you can take pictures but without flash.

Q: Where can I leave a review after my tour?

We always appreciate our guests’ feedback and advice to improve and ensure to offer an excellent service! Please feel free to review us. Click here.

Q: At the end of the Vatican tour can I stay there for longer?

The Vatican Museum ticket allows only one entrance and the path is one way, you first visit the Vatican Museums and then you reach the Sistine Chapel.

This means that once you get out from the Sistine Chapel you can stay inside the museum but with attention to the itinerary you’ll follow inside: if you get off the Museums they won’t let you enter again.

Q: Is the Underground included on the Colosseum, Roman Forum and Palatine Hill tour?

No, the underground is not included, this tour includes the first and second ring.

Q: Are your Panoramic buses accessible for wheelchairs?

Yes, each bus has one seat adapted for wheelchairs.

Q: Can I buy the tickets for the Panoramic Hop On Hop Off on board or do I need to strictly buy them online?

No, you can buy our tickets on board as well, our assistants will be glad to give you all the necessary information.

Q: Which is the difference between the Hop on Hop off Bus Tickets? What does “one run ticket” mean?

We have several kinds of tickets, to satisfy all the requests. “One run ticket” means that you’ll do one full round, which lasts approximately 1 hour and 45 minutes, without the possibility to get off and get on.

For details about all the types of tickets please don’t hesitate to contact our Customer Care Team! 

Q: What is the difference between the Hop on Hop off Daily Ticket and the 24-hour Ticket?

A Daily Ticket’s validity will cover the time range that goes from the opening to the closing time of the calendar day that you selected at the time of booking (e.g. January, 1 2022 from 09:00 AM to 05:30 PM).

A 24-hour Ticket’s validity will cover a total of 24 hours from the time of the first ticket validation. If you purchase a 24-hour Ticket for January, 1 2022 but you validate it at 03:00 PM, it will also be valid on the day after, until 03:00 PM.

Q: Where can I find the The route and stops of the Hop on Hop Off?

You can find route and stop at the following page, click here

Q: Do I need the Green Pass or equivalent certification to enjoy the Hop on Hop off activities?

No, the Green Pass is not necessary onboard the Open Buses, as it is considered a public service. In any case, we still advise to take it with you during the day, as it grants you access to any indoor activities, museums, spas, gym, restaurants and many other outdoor tourist sites (e.g. Colosseum, Pompeii archaeological site).


We're the Local Expert, dedicated to helping you find the world's best travel experiences!


  • Book services direct from the source
  • Book with a brand you know and trust
  • No hidden fees
  • Local customer service when you need it

Contact Gray Line - Love Rome's Team


+39 06 474 2501


[email protected]