Close Search in Top Menu

View all tours
Text to describe the image

Covid-19 F.A.Q

Q: How is the Gray Line I Love Rome responding to COVID-19, commonly referred to as novel coronavirus?

A: In June we have started welcoming tourists and guests on our pink Hop-on Hop-off buses. We have overcome recent events, Italy is among the safest places on earth thanks to strict enforcement of health and safety procedures. In line with guidance from the Italian government and health authorities, we have improved our guided tours and experiences to welcome you safely. The health and safety of our guests and team members is our top priority, for this reason, we have adopted the Safe Travels stamp (add link:) – the world’s first-ever global safety and hygiene stamp for Travel & Tourism – designed specifically to address COVID-19 and similar outbreaks.

Learn more about the health and wellness guidelines we implemented.



Q: What procedures do you have in place to minimize the spread of illness on the Gray Line I Love Rome Hop-on-Hop-off buses, transportation, Guided Tours, and activities?

As part of our commitment to the health and safety of our guests, team members, and the larger community, we have high standards for sanitation and employ robust cleaning procedures, such as:

  • To promote the health and safety of guests and team members, guests ages six and older, all team members and all third-party operators will be required to wear an appropriate face covering.
  • Training for team members, with ongoing reinforcement on a regular basis
  • Defined cycles for frequent enhanced cleaning of targeted areas
  • Easy access to handwashing facilities and hand sanitizer dispensers
  • Cleaning for each cycle for buses and other forms of transportation
  • Frequent cleaning and “wash down” of locations, including transportation and ticketing booths
  • We also offer first-aid centers to assist with minor health issues and offer preventive health services to our team members, such as wellness clinics and pharmacies. Additionally, our onsite health teams and leaders routinely communicate with our team members about illness prevention.

We actively monitor public health situations, making critical and timely decisions based on guidance from local, national, and international health agencies.

Learn more about the health and wellness guidelines we implemented.


Q. What procedures do you have in place to ensure the cleanliness of Gray Line I Love Rome Hop-on-Hop-off buses, transportation, Guided Tours, and activities?

A. From the very beginning, Gray Line I Love Rome made cleanliness an important part of the guest experience. We have high standards for cleaning and sanitation, with health and safety protocols such as:

  • Training for team members, with ongoing reinforcement on a regular basis
  • Defined cycles for frequent enhanced cleaning of targeted areas
  • Easy access to handwashing facilities and hand sanitizer dispensers
  • Quick response to spills, trash, and other situations
  • Cleaning for each cycle for buses and other forms of transportation
  • Frequent cleaning and “wash down” of locations, including transportation and ticketing booths

Learn more about the health and wellness guidelines we implemented.