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Together for a safe journey new health and safety measures to visit Italy with Gray Line I Love Rome

Posted by GLRome on July 16, 2020

In June we started welcoming tourists and guests on our pink Hop-on Hop-off buses. We have overcome recent events, Italy is among the safest places on earth thanks to strict enforcement of health and safety procedures. In line with guidance from the Italian government and health authorities, we have improved our guided tours and experiences to welcome you safely. The health and safety of our guests and team members is our top priority, for this reason, we have adopted the Safe Travels stamp – the world’s first-ever global safety and hygiene stamp for Travel & Tourism – designed specifically to address COVID-19 and similar outbreaks.

Watch the video


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As part of the Gray Line Worldwide's family, our commitment to responsible tourism and traveler safety has been an integral part of our DNA. Gray Line I Love Rome has been recognized with the Gray Line’s Health & Safety Stamp.

As such, we not only understand, but welcome the heightened expectations of our guests when it comes to cleaning, disinfection, and other health and safety best practices.

We’ll continue to deliver the great service, best-in-class tours and fantastic guides that Gray Line is known for, but with the added confidence of global standards for enhanced hygiene to keep everyone safe while traveling.


Here some health and wellness guidelines we implemented:

1. Health & Wellness


We wear a mask.
The health and safety of our guests and Team Members are our top priority. We will be requiring both team members and guests ages six and older to wear a face-covering – and enforcing this policy.

You wear your mask during the tour.
We will be requiring guests ages six and older to wear a face-covering and enforcing this policy. In case you don't have one, we can provide it for free.

Physical distancing

social-dist.jpgIn line with guidance from the Italian government and health authorities, physical distancing will be implemented throughout the attractions and museums, shops, hotels, restaurants, and other facilities, and signage will be displayed as a reminder.
We’re reducing capacity by letting fewer people enter our pink Hop-on Hop-off buses to allow for physical distancing. We are offering guided tours with smaller groups to guarantee the needed distance and guarantee maximum flexibility.

Buy your ticket in advance

Attendance at the main museums and attractions will be limited during the initial reopening, we have reserved availability to offer you the best and safer experience.
You can now buy your ticket online and reserve your spot on a guided tour ahead of time. To provide guests with maximum flexibility, new booking conditions are now available to include cancellations and modifications up to 24 hours before the scheduled departure.

2. Cleaning & Disinfecting

We’ve updated our standards for cleanliness, with a special emphasis on tools, transportation, and other common spaces.
We disinfect the bus before each ride.
We have hand sanitizer on board, get on the bus if you need it.


3. Technology Solutions

1_1.pngWe are tapping into innovation to create a touch-free experience to protect the health and safety of our guests and team members.

Touch-free experience

We’re offering technology solutions that can make it easier for our guests to minimize contact and maintain physical distancing. We offer a free app to explore the city, have real-time bus tracking, landmark info, and audio-guided walking tours

4. Training & Workplace Safety

2.pngTeam members are receiving additional training on how to help everyone who visits to follow new health and safety measures.

Important information

As the health and safety of our guests and team members is our top priority, we ask our guests to participate in a voluntary self-health screening before taking part in a tour with us.
By participating in an activity, you are confirming that you and all persons in your party:
- are not experiencing any of the following symptoms of COVID-19, including fever (above 38 degrees) or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, nausea or vomiting, diarrhea
- have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine
- are not under any self-quarantine orders
Guests who cannot confirm all of the above criteria must not take a tour or ride on the bus.
If you need to reschedule your reservation, please call +39 06 474 2501

By joining a tour or riding our buses, you acknowledge that you understand and will abide by the above health-and-safety requirements.


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